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Frequently Asked Questions

How do I care for my candle?

Please read our candle care card for more information.

How do I care for my Room Diffuser?

Please read our Room Diffuser care card for more information.

What are the delivery charges for orders from the Online Shop?

Delivery charges differ depending on how many products your order as well as the class of post you select.

We offer the following delivery options

Collect in person – Free of Charge
Royal Mail Second Class Signed
Royal Mail Special Delivery Guaranteed by 1pm
Orders over £50 – Free of Charge

Which payment methods are accepted in the Online Shop?

We accept most credit and debit cards and we use Paypal to process all payments.

Please note you do not need a PayPal account to purchase as you can use your own debit or credit card but we PayPal to process the payments securely on our behalf.

You can also pay for your candles and accessories online and collect them from us in person.

How long will delivery take?

Depending on the delivery option you selected.

Collect in person – Free of Charge.
Royal Mail Second Class Signed – Usually 1 – 2 days.
Royal Mail Special Delivery Guaranteed by 1pm – Usually next day.
Orders over £50 – Free of Charge – Usually 1 -2 days.

How secure is shopping in the Online Shop? Is my data protected?

We do not hold any payment details for your on our website. All of this is handled by PayPal which is safe and secure.

We do not share your data with any third party organisations.

What exactly happens after ordering?

As long as we have your products in stock we carefully package your gifts and prepare your label before being collected by Royal Mail ready for delivery.

We will send you an update with your shipping references numbers if this option is selected.

If you have selected to Collect in Person we make sure your gifts are ready to collect and will call to let you know when they are ready.

Is House of BlueBelle fully CLP Compliant?

We are fully compliant to all Legislation and take this just as seriously as we do over the quality and testing of all of our ranges.

Our Candles, other Home Fragrance and Body Products go through extensive testing (our Body Products and their formulas also go through our Chemist for approval) before they are available to purchase.

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